Terms and Conditions

This website is operated by IEC Management Consultants LLC, trading as IEC Edu Consultancy and Edu Consultancy. In these terms, “IEC”, “we”, “us” and “our” refer to that company. “You” refers to the person using the website or purchasing a service. The applicant or student may be a different person from the person who purchases the service.

These terms apply to your use of edu-consultancy.com and to services you purchase directly from IEC.

IEC provides international education consultancy and student support. Depending on the package you choose, services may include school and university applications, scholarship application support, student visa guidance, exam preparation, tutoring, mentoring, accommodation and guardianship assistance, and support before departure or after arrival.

Before you commit, we will confirm in writing the services included, the agreed fees and payment schedule, and any package-specific conditions. Sending an enquiry or requesting an assessment does not confirm a booking. Your booking is confirmed when you accept the agreed terms and we confirm your booking in writing.

Please read these terms alongside your service agreement and our Refund and Cancellation Policy. If an agreed written service term conflicts with a general provision on this page, the specific agreed term applies, subject to your statutory rights.

We will provide the agreed services with reasonable care and skill. We will explain the steps we have agreed to handle, identify information we need from you, and keep you informed of significant developments that come to our attention. Where submission is included in your package, we will submit the application on your behalf once we have the required documents, approvals and authorisation.

Institutions and authorities may change entry criteria, deadlines, fees and procedures. If a change materially affects your agreed service, we will explain the available options and seek your agreement before making any material change to the scope or price.

You agree to provide accurate, complete and genuine information and documents, check application details before submission when asked, and respond by the deadlines we communicate. You should tell us promptly if your circumstances change in a way that may affect your application. You are responsible for completing steps assigned to you, such as attending interviews, sitting exams, paying fees directly to institutions and meeting the conditions of an offer.

If the student is under 18, a parent or legal guardian must approve the arrangement and enter into the service agreement where required. Any formal guardianship or accommodation arrangement is subject to the separate terms of the provider responsible for it.

Universities, schools, scholarship bodies, immigration authorities and examination providers make their own decisions. Meeting published entry criteria may make you eligible to apply. An offer can also depend on competition, available places, exam results and other selection requirements.

If IEC offers a specific admissions commitment, fee guarantee or refund guarantee, the written offer will state which institutions or programmes it covers, the conditions you must meet and what IEC will provide if those conditions are met and the stated outcome is not achieved. A third-party refusal or delay on its own does not create a refund entitlement. Any applicable written guarantee and your statutory rights continue to apply.

Visa support covers the guidance and document assistance agreed for your destination. Immigration authorities decide visa applications. If you plan to practise in a regulated profession, such as medicine or dentistry, check the recognition and licensing requirements with the relevant regulator in the country where you intend to work before accepting a place.

We will tell you the price and currency of the agreed service, applicable taxes, and any deposit or instalment dates before you commit. If a charge cannot reasonably be calculated in advance, we will explain how it is determined. Any optional additional service requires your agreement before we charge for it.

University application fees, tuition deposits, exam registration, visa fees, translation, legalisation, accommodation, insurance and similar charges are separate from IEC’s professional fees unless your agreement expressly includes them. Where we collect an agreed third-party charge on your behalf, we will identify it separately. The recipient’s refund rules generally apply to amounts already paid to that organisation, subject to your statutory rights and IEC’s responsibility for handling the payment correctly.

Promotional offers apply according to their published or agreed eligibility, dates, covered costs and any limits on exam attempts.

Your booking confirmation sets out the course or tutoring package you have purchased. Please follow the attendance, rescheduling and technical requirements communicated before booking. Tutors or session times may occasionally need to change. If a change materially affects your booking, we will explain the available options, including any refund due under our policy or applicable law.

Course materials and recordings supplied by IEC are for the enrolled student’s personal learning. You may use them as permitted by your booking and applicable law. Sharing account access, distributing recordings or reselling materials requires our permission.

To cancel a service or request a refund, email info@edu-consultancy.com with a clear statement of what you want to cancel. Include your booking or invoice reference if available. Our Refund and Cancellation Policy explains how we assess requests and process refunds.

Where UK statutory cancellation rules apply to a service purchased online, by telephone or away from business premises, you generally have 14 days after the day the contract is made to cancel without giving a reason. You can use the cancellation form supplied with your booking or send a clear cancellation statement before the deadline. If you expressly ask us to begin during that period, we may charge a proportionate amount for work already performed where the law permits. The cancellation right may end once the service is fully performed if you expressly requested early performance and acknowledged that consequence.

For other cancellations, any amount retained will be assessed under your agreed terms and the Refund and Cancellation Policy, taking account of work properly completed and reasonable, non-recoverable costs where permitted. If we cancel a service or fail to deliver it as agreed, we will explain the remedy available to you. Depending on the circumstances and applicable law, this may include correcting or repeating the service, reducing the price, or providing a partial or full refund.

We may suspend or end an affected service if there is a serious breach of the agreement, such as submission of fraudulent documents, abusive conduct or failure to pay an agreed amount. Where reasonable, we will explain the issue in writing and give you an opportunity to resolve it. We may act immediately where necessary to comply with the law or protect someone’s safety. Any balance or refund will be calculated under the agreed terms, our Refund and Cancellation Policy and applicable law.

Website content is provided for general information. Entry requirements, fees, deadlines and availability should be checked against the relevant institution’s or authority’s current information before you make a decision. You may browse and share links to our pages for personal use. Reproducing our original content for commercial use requires permission unless the law allows it.

Our Privacy Policy explains how we handle personal information, including when we share application information with institutions and other organisations involved in providing the services you request.

These terms preserve any consumer rights and remedies that apply by law. IEC remains responsible for delivering its own services with reasonable care and skill, including when the final decision rests with a third party.

If you have a complaint, email info@edu-consultancy.com with your reference, a brief description of the issue and the resolution you are seeking. We will review your complaint and respond as promptly as reasonably possible. You may also contact a competent consumer protection authority or bring a claim before a court with jurisdiction under applicable law.

We may update these website terms from time to time. The updated terms apply to future bookings. Changes to an existing agreement require your consent unless the law requires the change.

• IEC Management Consultants LLC, trading as IEC Edu Consultancy
• Ground Floor, 57th St, Al Garhoud, Dubai, United Arab Emirates
• Email: info@edu-consultancy.com
• Telephone and WhatsApp: +44 7442 978718